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Returns and Refunds

Returns and Refunds

HarmoniQ Labs offers 30 days SATISFACTION GUARANTEE. To initiate a return, replacement and refund, please email support@harmoniq-labs.com. You will be instructed by HarmoniQ customer services to return the product to the location in its original packaging. If you are located in the United States or Canada, a pre-paid return label will be emailed to you. For other regions or countries, you are responsible for transporting returned products. No returns will be accepted after 30 days, however, you can request WARRANTY SERVICE when applicable. For more details please visitWarranty Policy

Full credit will be given for returned products that are undamaged. The credit will always be made in the currency and method by which payment was originally made. Please note if your order shows as “delivered” and you did not receive your item, we will be unable to offer a refund. A replacement will be determined upon further investigation. All replacements are subject to shipping/handling charges and are not eligible for a refund.

Shipping Damage

In the event of shipping damage to items, please save all packaging materials and report the damage immediately to the carrier. All shipping damage claims must be filed directly with the carrier and HarmoniQ Labs must be notified.

Legal Rights

Your legal rights are not affected by anything stated on this page.

HarmoniQ Labs reserves the right to change, modify, add, or remove portions of this statement at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this statement will mean that you accept those changes.